What an Exceptional Job
Just wanted let you all know how wonderful Tony and Brock are and what an exceptional job they do taking care of us. We called after having two Diamond Backs in our garage. Tony came out and did a thorough check of the property and house. Educated us on snakes, why they were coming into our garage and advised us on prevention. We have natural areas on two sides of our house and are in a new neighborhood still under construction, so we set up monthly service. Tony always took time to answer all my many questions at each visit. Then Brock became our tech. Again, he too, always takes time to answer all my questions and educate me about critters and pests. We talk about all the wonderful birds that come, as well as the pesky squirrels and other creatures that come around. Brock and Tony are always coming up with new ideas for critter control so we can enjoy our beautiful backyard. Yesterday, when we had a non-venomous snake show up (the first snake in a year!), I called Brock in a panic.
He quickly assured me he could have Tony come get it, as he was out of town. Since it wasn't life threatening, I opted to just have Brock come this morning for additional treatment, due to all the rain we've had. These guys are the best! I have recommended Brock to our HOA, as well as neighbors. We live in a golf course community and have heard of plenty of snakes around. Brock is very courteous, knowledgeable, and professional. And, I much prefer Trutech's uniforms to Billy the Exterminator/Vexcon.
DY, Austin, TX
Superior Customer Service
It was truly a pleasure to meet Steve and Craig this morning. You will never know how much we appreciate their outstanding service! These guys are awesome!
We know they were just doing their job, but their superior customer service and high level of professionalism are priceless. In this day and age, it is very rare to find a vendor who is willing to educate its customers while resolving a problem. It is truly obvious that they enjoy what they do!
Again, please accept my sincere gratitude for their excellent work!
LaSandra, Dallas, TX
Outstanding Job
Dear Sirs:
Ian did such an outstanding job figuring out what animal I had in my house and then catching it. His respectful attitude, reassurances, and efficiency, especially spending so much time in the damp crawl space made this experience much better than it could have been. I am grateful to your entire company for the level of care that you extend to your customers. I’m especially grateful to the District Manager who sent Ian to help me! Thank you……R.G……Atlanta, Ga.
Happy to Recommend TruTech
Mr. Pope, I just wanted to take a moment to tell you what a pleasant experience it has been dealing with TruTech. John Harmon was terrific. He was polite, professional and obviously knows the business at hand. So far so good on the furry creatures being out of the house. I would be happy to recommend TruTech to friends/neighbors and particularly John as a technician.
Thanks!
Randy H.
Most Professional and Helpful
Dear Sirs;
I am writing to state that we had one of your representatives, David, from the Concord-Charlotte, NC area to assist us. He successfully found 2 entry sites in our attic that squirrels had entered. All of this occurred during Christmas time and he was most expedient at helping us. After he did his first visit, he persisted in checking our home. He was most professional and helpful. Thank you for having professionals like David that not only know their information exceptionally, but offer a considerate and kind approach when meeting their customers. We will be giving recommendations for Mr. Gentry to our friends and neighbors as much as we can. Thank you! E. Smith…..Charlotte, NC
Competent and Resourceful
Dear Trutech Rep;
I rarely take the time to do this but wanted to write and tell you what a pleasure it has been to work with you, but especially your very competent and resourceful technician, Ben.
He helped us with a huge problem this spring and another smaller one this week and on both occasions I was particularly impressed with his service.
You have a great resource in Ben! ………S.C., Nashville, TN
Courteous and Forthright
Dear Sirs,
I recently called your offices concerning squirrels in the attic problem. You had Dan from your Gainesville/Ocala Office contact me. He thoroughly explained what needed to be done and the costs involved.
He worked diligently, returning whenever I asked or he felt he needed to accomplish his duties. After several weeks it appears that he has accomplished the difficult job of freeing my attic of rodents.
I am writing to commend your company for your up-front explanation of what would be done and the cost therefore. I also wish to advise you of how pleased I was with Dan’s services. He was always pleasant, courteous and forthright. When he said he would come, he did and on time. I believe that he is a great asset to your company.
I am passing the around our community about Trutech’s great service. ……G.R., Summerfield, FL
Recommend Trutech Services
I would like to recommend the services of Trutech, Inc. I was devastated to learn when the cars in my garage had the tubing under the hoods eaten by rodents! Never had a clue, but thousands of dollars later and all turbo tubing, windshield wiper liquid tubing, etc. replaced, my main goal was to eliminate the "problem", the rodents!
Trutech came to the rescue, and in a very short time the problem was resolved, and ongoing controls and maintenance was included in the package of service.
Above all, with such a horrific experience for me, the kindness and respectability of the technician dedicated to my service made me feel ever so grateful. He is a totally trustworthy person and extremely thorough and conscientious. I highly recommend the level of service this company provided. C.V., Alpharetta, GA
Knowledgeable & Courteous
For about ten years we had been using another wildlife removal service that is franchised in the State of Georgia, and thought we were satisfied customers.
Our latest encounter with that company caused us to question their competence as well as their business practices. When called about animal damage to wood trim work on the front of our home, they estimated the cost of placed traps in the attic and fixing damage to the wood trim. We gave them the go ahead to place the traps and asked them to schedule the repair work. Their representative came back two weeks later to check the traps and found nothing. About a month later they showed up to do the repair work, but refused to honor the original estimate. At that point I called Trutech.
The Trutech technician immediately came to the house to see what was going on in the attic. He found that the previous company had not used the correct traps or trapping procedures. Coming back each day for a four-day period, the Trutech technician removed a total of three squirrels (a female and two juveniles). He then closed the entry points with screening to prevent re-entry. I was then able to have my handyman complete the repair of the wood trim.
I found Trutech to be knowledgable and courteous, and will use them again in the future.
Thank you, D. O., Atlanta, GA
Honest & Helpful Service
Dear Trutech Inc.,
On Saturday my husband and I were relaxing watching football and to our fright, heard little feet scampering through the attic. Monday morning I blindly started calling for help. The first company that responded, I quickly enlisted to come out and assess the situation. Your Wildlife Biologist, Bryan, was very quick to respond but was beat out by seconds.
The company owner was there that afternoon with his assistant. Entry areas were found, a portion of the roof had been unfinished by the builder, and we were told to replace ALL of our insulation to the tune of $19,000 plus estimate!!!!! What?
I called Bryan from your San Antonio office the next morning for a second opinion. He was efficient, professional, and very knowledgeable! Without sharing my earlier experience, Bryan saw the same entry spots, and roof gap, but saw no need to replace the insulation as he noted it was untouched and very little evidence of animal feces. A new estimate of $1265.00!!!
Bryan is a very hard worker, honest and represents your company very well! Usually if you have a problem like this it is rare so the consumer is not very educated as to what to expect. Obviously other companies out there take full advantage of this.
I was very pleased with Bryan and the Trutech services. I will recommend your company to those who are unfortunate to have the need for these services in the future.
Sincerely,
K.W., San Antonio, TX
Admirable Technicians
To Trutech Inc.:
I am a new customer that has been serviced by Phillip, and I am writing this letter to let you know how pleased I am with the level of service he has provided us.
He has always conducted himself in a very professional manner, has been extremely polite and very reliable to deal with. As a sales manger for the company I work for I know how important it is to have people that represent the company in the manner they desire. I can assure you that Phillip does an excellent job, and you would be well served to have all of your employees represent you as well as he does.
It is not common to find people that handle themselves the way Phillip does, you should be very proud to have him working for your company. R.M., Miramar, FL
Wonderful Experience
On June 11, a technician with your company, Josh, came to our home to remove a hornet's nest. He was extremely personable and professional, and very informative. It was obvious that he loves his profession and is extraordinarily knowledgeable. I learned so much about hornets, bees, wasps, and various other "creepy crawlers". We will definitely use your company again if Josh is typical of your technicians! A wonderful experience! P.H., Atlanta, GA
Exemplary Technicians
Dear Sir/Madam:
I had the pleasure of working with one of your employees in the Gwinnett County area, Tommy. I simply had to tell you what an absolutely brilliant professional and kind employee you have been so lucky to employ.
I have never had to deal with something so disgusting and horrifying as a dead animal in my attic in my entire life. Worse, I had nothing short of a nervous breakdown when he told me the culprits of the stench were rats. I am a suburban housewife; I thought rats only lived in dumpsters and hovels. This was a rude awakening, indeed.
Tommy came to my home only hours after I called him. Not only did he swiftly identify and eliminate the odor source and close the entry points, he took great pains to comfort me making sure I knew every step he was making, as well assuring me that he was going to make my home safe again for my family. I honestly didn't think I was going to be able to sleep at night, but I'm now utterly confident that my home will once again be someplace I love.
In short, I have never had such a wonderful technician in my home. It is obvious this man loves his work, and is incredible at his job. I will recommend this gentleman, and your company, to everyone I know. It is the best money I ever spent! I myself look forward to using your company (and Tommy) in the future. Please be sure to give Tommy the proper praise for being the extraordinary employee that he is, and going the extra mile for the customer. A.E., Buford, GA
Trustworthy Service
Recently we heard scratching in our attic and felt that the visitors were possibly squirrels, opossums, raccoons or rats. I quickly researched wildlife and animal removal companies in the 2009 edition of Home Reports. Your company received very high ratings, so I called yours and three other companies on a Saturday morning. Within an hour I heard from John; no one else returned a call that weekend.
John was so professional and knowledgeable. He asked several important questions about how long we had heard the noises, what they sounded like, when the occurred. He carefully and thoroughly explained the pricing structure and what sort of trapping methods he used. John didn't pressure us in any way. I explained we had a contract with Alexander's and wanted to hear back from them also. We agreed that we'd talk again on Monday.
I spoke with Alexander's; they don't remove larger animals but instead recommended another firm. I couldn't find much information on them, so I called John back. He came out that afternoon.
We climbed up on the roof together and looked at the probable spot where the critters were entering. John carefully pulled some hair from around the openings and explained why this belonged to a raccoon as did the paw prints he found. We climbed down and surveyed the entire house, looking for trees that were close to the structure. He set a trap near one of those and said he would return the following morning to check it until the intruder was caught.
We heard the scratching that night, but the trap was empty in the morning. John then set another trap near another cluster of trees, but that didn't work either.
On the third day he placed the trap on the roof; that night I heard a loud screeching sound and knew we had captured our intruder. John arrived promptly the next morning; we climbed the roof together and found a young female raccoon in the cage.
One concern was whether she had babies. John examined her and carefully explained why he felt she was too young and had not had a litter.
He then sealed the holes and safely removed the raccoon from our property.
Throughout this experience both my wife and I were so impressed with John's patient professionalism. I've told several people at work about how pleased we were with your company and this employee in particular.
The only suggestion I have is that you clone him!!! Seriously, John is a tribute to hard work and talent. You're lucky to have such a professional.
Please thank him for us. - D.T., Avondale Estates, GA
Impressive Customer Service
We currently have used your service in Tampa. While it certainly was not inexpensive, we needed help and your Specialist in the area was described by my wife (who I have nick-named the "War Department") as the most knowledgeable by far. Selling my wife is impressive enough; however, as far as overall performance and customer service, you need to clone Ryan.
I have never taken the time to contact anyone like this in all of my 48 years but this guy is the real deal. I have not felt more certain that everything possible is being done for my hard earned dollar than with your company. Nope, I'm not some nut, but I am someone who works hard to serve my customer. I am very impressed with whatever you're doing to train your staff. Behind most people of this guys caliber is an awesome manager as well.
Anyways, thanks for listening! L.D., Tampa, FL
Polite & Professional Technicians
Hi! Just a quick note to compliment and thank one of your Florida employees, Jason. He handled our problem very professionally, kept his word, and was polite and understanding! Thank you very much! Also special thanks to your vice president. Thank you for our services! S.R., Deltona, FL
Spotlighted Testimonial
Dear Mr. Olstein:
I am writing to tell you that in my opinion your company's representative in Houston is one of the unsung heroes of the aftermath of Hurricane Ike. I am a recent customer of Trutech, and frankly had wondered whether a monthly service contract was necessary, now that he has taken care of a problem we had with rats outside of our home. Read more
Great Job!
Thanks for keeping us pest free! I recommend Trutech to others as a company I trust, and it's your service techs who "are" the company for homeowners. Great job!.........S.G. Marietta, GA
Superior Service
"Just a note to praise your technician in Ft. Myers, Florida. I have never had an occasion to use your company before this Sunday morning. I came across an injured opossum in the street in our neighborhood. I could not find anyone to address the problem. I eventually found your website while trying to locate animal control. When your technician arrived, I was impressed with his kind, humane attitude. He took time to explain to me how injured animals were handled including observation, release, and euthenasia. He seems most professional and seems to sincerely love his job and care for animals. More importantly, I hope the company recognizes what a capable, impressive young man it has employed and will encourage his advancement in your organization." ....R.S.- Ft Myers, FL
Career Out of Personal Passion
"Just wanted to send this short note along to compliment Bryan...one of the most professional representatives of any company I have had the occasion to deal with in my life (and I am soon to be 55 years old). I have a potential armadillo problem that will need to most likely be resolved by professionals, so I anticipate calling Bryan this coming week if the armadillos return, to again tear up my back yard. The professionalism in which he represented your company is to be applauded...you simply could not have a better representative in San Antonio. Bryan obviously has a great passion for his work, which is a true blessing to anyone who can make a career out of a personal passion. Your company is blessed to have Bryan on your team...and I shall look forward to working with him should my armadillo problem return, which I fully anticipate it will."...Ken F.- San Antonio, TX
Praised as a Winner
"Gentlemen, just want to let you know, Kevin should be recognized and praised as a winner. He went the extra mile. Actually, I don't think he thought he was doing anything special, but was simply doing what he normally does. These days, when everyone wants to take shortcuts, Kevin's actions are huge. He was very faithful in the small tasks, which means he will be faithful and trustworthy in much. He knocked down a very visible hornets nest that had been there for 2-3 years (too high for us to reach). Kevin knocked down spider webs. He checked for bait stations. He walked the perimeter of our house looking for gnawed critter entry. The previous technicians have all been very nice, but it is wonderful to feel we are truly being given attention. You may hear complaints from your customers, but some may be silently "complaining". If a better offer comes along, the "silent complainers" just might take a chance on change. In today's world, I would expect every customer to be valuable. Once lost, they may not return. Kevin needs to be applauded." ....K. Shane- Alpharetta, GA
The Educated Rat is No Match for Trutech!
"We want you to know the service we received from your representative, David, was exceptional! It took some determination and time to catch a skillful and pesky rat(that we all believed to have a rat PhD). David was persistent in tracking and changing bait until he succeeded in the mission. Trutech, you deliver what you advertise! We thank you." ....L.S.- Lawrenceville, GA
A Letter of Praise
"This is to praise your Florida technician in Ft. Myers who just completed the rat exclusion on our house. The efficacy of that expensive job remains to be seen, but he impressed us as a remarkably knowledgeable, resourceful, and personable fellow, determined to do the best possible job. You're fortunate to have him in your employ." ....S.B.- Naples, FL
A Good Catch
"Just wanted to compliment your excellent technician in Orlando, FL on a great job in catching a couple rats in our home. He was always on time, courteous, and worked hard to get the problem solved. He is a good 'catch' for your company."....R.K.B.- Longwood, FL
Be Careful Who You Hire
"I made the mistake of hiring another company for my squirrel problem. I was embarrased by the man's appearance having him on my property. Then he hurt himself while he was there and because he didn't have insurance, we had to pay his medical expenses. To top it off, we still had squirrels. We were then referred to Trutech by a neighbor. What a difference! They sent out a very professional Wildlife Biologist who humanely solved our squirrel problem. We also had them seal up the holes in our roof so no more squirrels could get in. I recommend Trutech to everyone now. They really are professionals and worth every penny we paid them. "....H. Edwards
Impossible Cat Rescue
"I just wanted to praise your employee in Dallas, Texas. I have been meaning to do this for quite some time, but just haven't gotten around to it. Your technician helped rescue our cat from an almost impossible situation. He worked and worked and worked..... until he got her for us. She had been in the attic for 6 weeks when we finally realized that we needed professional help. He was extremely patient and extremely professional. He went out to our house sometimes 2-3 times a day to see if he had caught her and to ensure that she was safe. We had moved out of the house, so we had no way of ensuring her safety, other than traveling almost an hour daily to check on her. Your technician was such a welcome relief when he took it upon himself to find her no matter what. I appreciate so much the fact that your company stands by its guarantee of rescue or your money back. I had no idea how much it would take to get our cat, but He was faithful in continuing to try! He came out 1-3 times a day to check the traps for over a week!!!! Finally, he caught her. We were so thrilled that we could have our sweet cat with us. I will highly recommend your company and especially your technician in Dallas, TX to anyone with animal control issues. Thank you for being one of the few companies who continues to be competent and professional. " .....J. Barham
The Real Deal
We currently have used your service in Tampa. While it certainly was not inexpensive, we needed help and your Specialist in the area was described by my wife (who I have nick-named "the War Department") as the most knowledgeable by far. Selling my wife is impressive enough; However, As far as overall performance and customer service, you need to clone Ryan.
I have never taken the time to contact anyone like this in all of my 48 years but this guy is the real deal. I have not felt more certain that everything possible is being done for my hard earned dollar than with your company. Nope, I'm not some nut, but I am someone who works hard to serve my customer. I am very impressed with whatever you're doing to train your staff. Behind most people of this guys caliber is an awesome manager as well!
Anyway, thanks for listening!
L.D.
Tampa, FL
General Testimonials
• "Trutech Techs are very good, very knowledgeable, very efficient, and helpful!"
• "I smelled an offensive odor in the closet of our master bedroom. A Trutech Technician later identified the odor, cleaned the area and found two additional rats. I would like to commend Trutech for sending a knowledgeable, capable, and conscientious employee to my home."
• "I've been very happy with Trutech Inc. They have the best customer service and are very flexible to my schedule."
• "I was having a rat problem at my rental property. I called Trutech Inc. and they came right out. They come out once a month and if I have any further problems, all I have to do is call."
• "Trutech is very dependable."
• "Trutech, Inc. has taken care of many things on my property, such as, pest removal, yellow jackets, burrows in the lawn, and some bat issues. They do great work which is why we contract with them all year long."
• "Trutech, Inc. is a great company that is reliable, always on time, and does fantastic work."
• "I got their number from a friend, and they were able to come out that very same day. I was having a rat problem and Trutech took care of it right away. They still treat the perimeter of my property, because I don't want to take the risk of getting rats again. I was so embarrassed that I had rats."
• "I've had rats and squirrels in my home. Trutech comes out once a month and handles my issues with these pests. I am very satisfied and I think they do a great job. Thanks Trutech Inc!"
• "I think they do an excellent job. They come when they say they will and will come back out if I need them again."
• "I have Trutech for my monthly maintenance. They are always on time and are very good."
• "Trutech is very accommodating to my schedule. They come to my house quarterly and they are always willing to come before or after work, so I can be there with them."
• "When you have a situation such as rats, you want someone there in a hurry. Trutech was there in a hurry. I couldn't be any happier with what they have done for my home in exterminating my rat problem. I don't know what I would have done without them."
• "I had three different types of pests. Whatever it was, Trutech came in and saved the day. They were very thorough and were right on schedule. We recommend them to everyone."
• "I recommend them to everyone I know. I had company coming to town and I had a terrible smell coming from the wall in the guest room. I called Trutech and they came right out. I don't know what I would have done if they weren't there to save my weekend with the in-laws! Thanks Trutech. I really thank you."
Animal Control | Animal Removal | Squirrel Control | Bird Control | Bat Control
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